Frequently Asked Questions (FAQ)

Please contact us for any questions other than those below.

About the flow from ordering to shipping ・About our business days

1: After placing your order, you will receive an email from our store with the subject line "[Yuboku Tokyo Official Store] Thank you for your purchase."
*If you do not receive it, please check your e-mail reception settings.

2: We will usually confirm your order by the next business day after placing your order (although we are closed on Saturdays, Sundays, and holidays, some shipments may be made (such as orders that we do not need to confirm)). If there is stock, we will proceed to shipping arrangements from our distribution center.

*Reserved/backordered items are usually arranged on the next business day after the order is placed. (In the case of advance payment, arrangements will be made after payment is confirmed.)
*If you need to change or cancel your order, please contact us as soon as possible after placing your order.
*(For member customers) Even if you change the address or payment method from My Page after placing an order, it will not be possible to reflect the order. In that case, please contact us.

3: When the shipment is completed by our distribution center or by the manufacturer, you will receive a shipment completion email from our shop.

*In addition, we may contact you in the unlikely event that the stock for your order is not available, or inquire about the details of your order. In that case, we will send you an email from the "" and "" domains, so please allow the reception setting.

Regarding payment methods available at this store

・Credit card (via Shopify Payments)
・EPOS Easy Payment ・Smartpay
・Amazon Pay
・ Convenience store payment in advance (via KOMOJU, ¥ 190 fee will be charged separately.) * If the payment deadline is exceeded within 3 days, it will be canceled. Convenience stores that accept payments are Lawson, FamilyMart, Daily Yamazaki, Ministop, and Seicomart.

・Payment in advance by bank transfer (to our account. A transfer fee will be charged separately.) *If the payment deadline exceeds 5 business days, it will be canceled.
・Payment in advance (via KOMOJU) *If the payment deadline is exceeded within 10 days, it will be canceled.
・Smartphone payment (via KOMOJU)
・Cash on delivery (a handling fee of 350 yen will be charged separately.)

・Deferred payment Paidy via KOMOJU

If you are a minor, please be sure to obtain the consent of a legal representative such as a guardian before using the service. Please note that guests under the age of 18 are not permitted.

An SMS (short message) will be sent to verify your identity. Please prepare an environment where you can receive it.

Paydy is a payment service that allows purchasers to collect their monthly usage amount through their own Paidy account and pay by the 10th day of the following month at a convenience store or by bank transfer. For details, please check the Paidy page of the service provider.

*Paydy is a payment service provided by Paidy Co., Ltd.
* Click here for service details
* Each fee will be charged at the time of payment. Click here for details

That's all.

If you do not receive an email

Please allow us to receive emails from "" and "" in advance. Also, please check your spam folder.

About lapping

We only accept Yuboku Tokyo products. Please check here for details.

Is Okinawa and remote islands shipped by airmail?

Due to the convenience of our consignment warehouse, all flights are shipped by surface mail. Therefore, please understand that it will take time to deliver.

I want to cancel or change the product (color).

Please leave a message .
However, we cannot accept orders that have already been prepared for shipment. Please let us know as soon as possible if you would like to make any changes.

Who is the shipping company? How do you deliver?

Products shipped from the Yuuboku warehouse will be delivered from our distribution center in Chiba Prefecture by Sagawa Express (some products are Yamato Transport). It will be delivered directly by the supplier.

In the case of direct delivery from the manufacturer, each carrier will be different.

If you are not at home, a notice of absence will be mailed.

Please note that you will be responsible for the shipping costs/handling fees (actual costs) if items are returned to us due to reasons such as long-term absence or unknown address.

When I arrived and checked the product, it was broken!

In the unlikely event that the product has a defective part, please contact us as soon as possible after the product arrives.

After we inform you about the exchange method, we will exchange it at our expense.

In addition, if you contact us after 10 days have passed since the delivery, it may be difficult to determine whether the product is defective, so please understand that we may not be able to provide a replacement.

I don't like it, so I want to return it.

We do not accept returns due to customer convenience. Please check before purchasing, thank you.

Please issue a receipt.

Due to circumstances, we are unable to issue receipts on paper. note that.
If you would like PDF data, please contact us by comment at the time of purchase or by email after ordering. We will send it by e-mail separately.
(*Receipts that generate revenue stamps cannot be accepted as data. In that case, we will issue a paper copy and mail it separately, so please contact us.)

About delivery to delivery box

If you wish, please indicate in the remarks column [up to 16 full-width characters].
* If the number of characters exceeds this, we will not be able to give instructions to Sagawa Express.

I want to go to the store and buy directly. I want to purchase over the phone.

This brand does not have a physical store. We only deal with online shopping.
Also, we do not have staff who can handle orders over the phone, so please purchase through this site.

(For corporations) About purchasing by invoice payment

Please contact us separately.